How to Track Status of Refunds/Returns and Reimbursements in Amazon

In order to track the status of your refunds, returns , and reimbursements, you will need the following:

* Google Calendar
 
Here's how to get started:  https://support.google.com/calendar/answer/37082?hl=en

* Order Number
* Email Account where you receive the refund email notifications.

Here are the methods I've been following to track the status: 

1. Login to the email account where you have received the refund email notifications.

2.  Search for the following terms:  Refund Initiated

3. You want search results to  include the past 90 days; items older than that will likely not be reimbursed at this point, even if you do find some.

4.  You will now see a list of  email notifications from Amazon regarding customer refunds which were initiated by Seller Central. Notice the Order # provided in the title of each email.

5. Research each order number provided to make sure of the following:

a) Item was actually returned to the Amazon warehouse;
b) Item was reimbursed by Amazon to your seller account.
c) Sometimes (this is a new policy) Amazon replaces the item with a unit of the very same inventory.  In this case, we do not request a credit.

Here is the recommended path to research the order number: 

Choose Reports; next Fulfillment; next Customer concessions --> returns

*If the item was not returned, please submit a ticket.
*If the item was returned but was NOT reimbursed, submit a ticket.

**Note, 45 days must pass before a reimbursement will be issued.  So for those within the past 45 days, you will set up a tracking system.

Place the order # into Google Calendar; make it an all-day 'event' so that a reminder email will be generated.

If a ticket needs to be submitted, this is the simple version recommended, if you cannot find evidence of a reimbursement:

Text of the ticket:

Hello,

Order number______ was refunded to the customer on (date). It has now been more than 45 days; please investigate and credit if appropriate.

Thank you for your assistance.

Seller
Company Name

How/where to submit the ticket for quicker response:

1. click HELP, top right menu of main screen. Then choose Contact Us.
2.  Choose Selling on Amazon -->  Customers and Orders  --> Input your order number in the search bar  --> The click next  --> Then select the option return and refund issues >> Then click "Processing a Refund Issue" or you may wish to select "Other customer and order issues"